General

What makes Amber stand out amongst all the other album companies?

Amber has been mastering the art of paper, ink, printing, and packaging for the last three decades. Amber has the most advanced printing technology to date, and we strive to construct our products with the highest quality of craftsmanship. We are passionate about your photos making an everlasting impression in every home. Our albums and artbook are built to last for hundreds of years. And we do it all with the goal of keeping our footprint green by using eco-friendly materials.

What is the return policy?

Our service is like our craftsmanship—top-notch quality and with the interest of our customers at heart. If you’re not satisfied with our albums, or if your product arrived with any defect whatsoever, send us a few snapshots and we’ll send you a replacement. Please contact customer service for more information within 14 days of receiving your product.

Where is your company located?

Hong Kong

How long has Amber been in business?

Amber has been in business for the last three decades producing all sorts of paper products.

What forms of payment do we accept?

All prices reflected are shown in HKD. We gladly accept major credit cards (Visa, Master, American Express) that pay via Stripe.

Ordering

What file type(s) do I need to submit to personalize and foil stamp my album?

For our 3”x3” personalization area, we accept files in AI. We highly suggest you submit your logo or personalized artwork in AI (Adobe Illustrator – a software used by graphic designers) as our designer outlines the design which helps carve out the exact mold for the foil stamp. Depending on how intricate the design is, some minor details might be eliminated if the file is too small to be outlined and made for the mold. Through this process, we will require you to review and verify our final outline before we push everything into production. Upon approval, Amber Concept will not be held responsible for overlooked errors when the album process has begun.

Please be aware that depending on which series you choose for your cover, due to the nature of the material, any intricate designs on your artwork may not stamp precisely. This may occur with our Woven Series and Coral Series lines, as some of the heavier loomed combined with the style of any small design or thin text may not stamp well due to the placement and how the weave or material is interlaced.

What are the file requirements?

Amber accepts album spreads in JPG format. For logos, we accept AI.  We recommend minimum 300 dpi for all your images, and require them to be RGB or sRGB, 8-bit.

Is there a guideline to follow to design album?

Design guideline is available at HOW TO DESIGN page.

What types of book binding are available from Amber?

Please visit our binding information page for detail.

What is a spread? What is a page? What is a P?

A spread is the same as a P, also same as 2 pages that left and right pages viewed together, such as the two pages visible whenever you open a book.

A page is either the left-hand page or right-hand page of a book.

How do I upload my images and/or album design?

When you are finished designing your album or artbook an ready to upload them, please select:

1. Product

2. Specify the product you would like to purchase

3. Drag and drop your files into the upload box

*To ensure your product prints correctly, please name your files as 01.jpg, 02.jpg, 03.jpg, according to your layout sequence.

Product

Can I have single page, or right start page in the front and/or back?

Yes, this is standard in our photo artbook. A black page is included in the front and back of our artbook, and an additional translucent fly page already included in the front free of charge.

What type of paper thickness options are there?

Amber is using a high quality fine art paper that is waterproof and scratch proof. Currently, we have only 1 type of thickness for both artbooks and albums.

What are your paper choices?

For our photo albums and artbook, we offer fine art paper only. For gallery canvases, we print on acrylic, metal plate, wood, PU leather, and more. Watch for website updates to see our latest additions.

What is unique about the type of paper Amber uses?

Our fine art paper is waterproof and scratch proof that will last for a lifetime. Our printing is resistant to “lightfastness,” a term describing how paper fades and color changes when exposed to light, natural or artificial. When tested by Wilhelm Imaging Research (WIR) for both color fading and changing, our prints performed better than other printing technologies.

That said, you should still always keep your albums in a safe place.

Is the paper recyclable?

Yes! We strive to keep our footprint as green as possible. Our ink complies with the Federal Food Drug and Cosmetic Act 21 U.S. C 201 (FFDCA). It doesn’t contain lead, cadmium, mercury or hexavalent chromium, or any substance listed under both US federal list of Hazardous Air Pollutants (HAP) and California Safe Drinking Water and Toxic Enforcement Act of 1986.

I would love to learn more about the printing process. Can you tell me more?

Our photos are printed by advanced digital presses. This process has been tested by independent print permanence institute, Wilhelm Imaging Research (WIR). Results from this test have shown that albums can be stored for more than 200 years, and prints can be on display for up to 54 years before any noticeable signs of fading or changes in color.

Is your printing Eco-friendly?

Yes! Our ink complies with the Federal Food Drug and Cosmetic Act 21 U.S. C 201 (FFDCA). It doesn’t contain lead, cadmium, mercury or hexavalent chromium, or any substance listed under both US federal list of Hazardous Air Pollutants (HAP) and California Safe Drinking Water and Toxic Enforcement Act of 1986.

Does Amber offer parent albums?

We prefer to produce unique album for you rather than a series of album.

Can I foil stamp my album?

Yes! Send over your logo (we prefer Adobe Illustrator), and we will stamp it onto your album.

What are the minimum and maximum number of pages for our albums and artbook?

For our albums, there is a minimum of 10 spreads (20 pages) and a maximum 40 spreads (80 pages). However, for 23 spreads or more, we use a slightly thinner substrate between the spreads by without compromising the quality of the album.

For our artbook, there is a minimum of 15 spreads (30 pages) and 45 spreads (90 pages).

Delivery

How long will it take for my orders to ship?

Production lead time usually takes 14 days, orders will then be dispatched form our factory directly. Shipping typically takes 7-10 days to USA and 3 days to Hong Kong with no custom issue according to the courier’s information. Please contact customer service if you live in other parts of the world.

How much is shipping & handling?

Shipping & handling can be different depending on where you reside.

Within Asia – orders will be delivered by freight collect, delivery fee to be paid by customer to the courier directly.

Outside Asia – a flat rate of HK$600 (subject to change without prior notice) per item, excludes tax & duty.

Delivery fee may be different for customised items that are not available on our website, please contact us for shipping and handling rates before ordering.

For more information or assistance on designing your photo album, please contact us at cs@amberconcept.com in USA or cs.hk@amberconcept.com in Asia.